The Paramount Sleep Limited Warranty
Paramount Sleep offers a limited warranty against defects in workmanship and/or materials (other than fabric or handles, if featured). This warranty extends only to the original purchaser.
Proof of purchase with date, place of purchase and purchase price is required to obtain service under this warranty.
Limited Warranty Schedule
|Warrenty Code on Low Label Tag||Total Limited Warrenty Period||Period for No-Charge Repair or Replacement||Calculations of Charges for Repair or Replacement Beyond No-Charge* Period|
|A||3||1||1/3 of the manufacture’s current suggested retail price times the number of years of use.|
|B||5||1||1/5 of the manufacture’s current suggested retail price times the number of years of use.|
|C||10||1||1/10 of the manufacture’s current suggested retail price times the number of years of use.|
|D||10||5||1/10 of the manufacture’s current suggested retail price times the number of years of use.|
|E||15||1||1/15 of the manufacture’s current suggested retail price times the number of years of use.|
|F||15||5||1/15 of the manufacture’s current suggested retail price times the number of years of use.|
|W30F||30||20||1/30 of the manufacturer’s current suggested retail price times the number of years of use. Warranty Standard: 1/2”.*|
|W20F||20||20||Non Prorated. 3/4.*|
|W25F||25||20||1/25 of the manufacturer’s current suggested retail price times the number of years of use. Warranty Standard: 3/4”.*|
|W20L||20||20||Non Prorated. Warranty Standard: 1”.*|
|W20S||20||20||Non Prorated. Warranty Standard: 1”.*|
“*Compression of Upholstery Materials of 1.5” or less should not be considered as sagging of the mattress. Compression of upholstery layers is not covered under this limited warranty. Sagging occurs with this series of mattresses when the mattress has a depressions greater than 1.5”.
If service resulting from any such defect is required during the non-prorated year(s) after purchase, your Paramount mattress and/or foundation will be repaired without charge for labor and materials or replaced at the manufacturer’s option. Purchaser shall be responsible for transportation costs.
If service resulting from any such defect is required during the remaining years of the applicable limited warranty, as indicated on the schedule, your Paramount mattress or foundation will be repaired or replaced at the manufacturer’s option. Purchaser shall be responsible for labor and material charges, calculated as shown in the schedule for the warranty code of the model you purchased, plus all transportation costs. If identical materials are not available at the time of service, manufacturer may substitute materials of comparable quality.
If the mattress is tufted, the tufting process (not the tufting rosettes) is covered through the limited warranty period length assigned to each mattress.
Retain Your Proof of Purchase and Warranty
This limited warranty shall not apply to damages resulting from normal wear and tear, and existence of any of the following shall make the foregoing warranty null and void:
1. If bedding is found to be unsanitary.
2. When product failure is due to causes other than defective workmanship or material.
3. Any queen or king size mattress and/or foundation that is used on a frame or bed rails without a center support rail and legs that touch the floor.
4. If bedding has any damage to the outer fabric of the cover, including wear and tear.
5. If this product is used for commercial purposes, unless specifically designed and built for commercial use.
6. If purchaser does not present proof of purchase.
7. If mattress is damaged due to an inadequate foundation. The mattress is designed for optimal performance when used in conjunction with a matching foundation as part of a total sleep system.
This limited warranty shall not apply to “as is” floor models, distressed mattresses or handles. Handles are only intended to assist in positioning the mattress.
Sagging Versus Body Impressions
Various components utilized for the comfort layers will settle and could compress due to the weight and shape of the user. The “settling” or compression is not a structural or design defect, but a normal, expected result.
Compression of upholstery materials of 1 ½” or less should not be considered as sagging of the mattress. Compression of upholstery layers is not covered under this limited warranty. Sagging occurs when the mattress has a depression greater than 1 ½”. Two people sleeping on a queen or king mattress may notice that the head-to-foot center of the mattress is raised. This is a normal occurrence and indicates that the upholstery layers in the sleeping areas are conforming to each sleeper’s body.
Measure the depression by making a straight line across the top with a yardstick. Then measure the distance from the straight line to the top of the quilt surface at the lowest point of depression. In this example the mattress has a 1 ½” depression. It is not a defect covered by the warranty.
ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY. THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, AND MANUFACTURER MAKES NO ADDITIONAL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY OF ITS PRODUCTS, INCLUDING ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED.
The remedies provided herein are exclusive remedies provided under the warranty for this product, express or implied. Manufacturer shall not be liable for any indirect, incidental or consequential damages arising out of the use of this product, and in no event shall Manufacturer’s liability exceed the purchase price of the product. Although this warranty gives you specific legal rights, you may also have other rights which may vary from state to state.
Consumer Relations Office
1112 Kingwood Avenue
Norfolk, VA 23502